Effective Date: August 12, 2026
At Strasburg Train Shop, we want our customers to be satisfied with their purchases. This Return & Refund Policy explains when merchandise may be returned, how damaged or incorrectly described items are handled, and how refunds and exchanges are processed.
By purchasing products from strasburgtrainshop.store, you acknowledge and agree to the terms of this Return & Refund Policy.
Returns are accepted only when permitted under the terms of this Return & Refund Policy and the applicable product listing.
Before returning any merchandise, customers must contact Strasburg Train Shop and receive return instructions.
Do not send merchandise back without first contacting us. Unauthorized returns may be delayed or may not be accepted.
To request a return, contact:
Please include your order number and a description of the reason for your return.
Products specifically listed on our website as "Used" are inspected by our staff before being listed for sale.
Our staff make reasonable efforts to inspect and accurately describe the condition, appearance, completeness, and known operating characteristics of used merchandise.
By purchasing an item listed as "Used," you acknowledge and agree that:
If you believe a used product is materially different from its listing description, contact us at sales@strasburgtrainshop.com as soon as possible after receiving the item.
We may request photographs, videos, or other information to evaluate the issue.
New merchandise may be eligible for return subject to the terms and conditions of this Return & Refund Policy.
Products must be returned in the condition required by the applicable product listing and return authorization.
Unless otherwise stated, merchandise should be returned with all original packaging, documentation, accessories, parts, and other items that were included with the purchase.
Products that have been used, altered, damaged, or modified after delivery may not qualify for a return unless the issue is related to a manufacturing defect or shipping damage.
If your order arrives damaged, contact us as soon as possible at:
Please provide:
Please retain the original shipping box, packaging materials, and damaged merchandise until we have completed our review.
Shipping damage may require us to submit a claim with the applicable shipping carrier.
We will work with the customer to determine the appropriate resolution, which may include a replacement, repair, refund, or other appropriate remedy depending on the circumstances.
If you receive an item that is materially different from the product description, photographs, specifications, or condition stated in the listing, contact us at:
We may request photographs or other information to verify the discrepancy.
If we determine that the merchandise was materially different from its listing description, we may provide a return, replacement, exchange, or refund as appropriate.
For used merchandise, this section applies specifically to situations in which the item is materially different from the description provided in the listing.
If an order is missing a part, accessory, documentation, or other item that was specifically included or stated in the product listing, contact us as soon as possible.
We will review the listing and order information to determine the appropriate resolution.
Missing items that were not stated as included in the listing are not considered grounds for a return.
For used merchandise, customers should carefully review the product description and photographs regarding included parts, accessories, packaging, and documentation before purchasing.
If a new product appears to have a manufacturing defect, contact Strasburg Train Shop at:
We may request photographs, videos, testing information, or other details to help determine the nature of the problem.
Some products may be covered by a manufacturer's warranty. When applicable, the manufacturer may be responsible for warranty service, repair, replacement, or other remedies according to the manufacturer's warranty terms.
We will make reasonable efforts to assist customers with manufacturer warranty issues when appropriate.
Unless a different timeframe is stated in the individual product listing, eligible returns should be requested within 30 days of the date the merchandise was delivered.
Return requests made after this period may be declined.
The return period does not apply to used merchandise that is otherwise nonreturnable under Section 2.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.
Customers must contact Strasburg Train Shop before returning merchandise.
When a return is approved, we will provide instructions regarding where and how the merchandise should be returned.
A return authorization does not automatically guarantee a refund. Returned merchandise will be reviewed to determine whether it meets the applicable requirements of this policy.
Unless otherwise approved by Strasburg Train Shop, eligible merchandise must be returned in the condition in which it was received.
Where applicable, the return should include:
Merchandise returned with missing components, additional damage, signs of use, modification, or other changes may be subject to a reduced refund or may be denied a return when permitted by law.
Unless the return is due to an error by Strasburg Train Shop, defective merchandise, shipping damage, or merchandise that is materially different from its listing description, the customer may be responsible for return shipping costs.
If Strasburg Train Shop determines that an item was incorrectly shipped, materially misdescribed, defective, or damaged during shipping, we will work with the customer regarding appropriate return shipping arrangements.
Once an approved return is received and inspected, we will determine whether the merchandise qualifies for a refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The amount of the refund may depend on the reason for the return and the condition of the merchandise.
Original shipping charges may not be refundable unless the return is the result of an error by Strasburg Train Shop, damaged merchandise, defective merchandise, or merchandise materially different from its listing description.
Refund processing times may vary depending on the payment method and financial institution.
Exchanges may be available for eligible merchandise when the requested replacement is available.
Because inventory may be limited, Strasburg Train Shop cannot guarantee that an identical replacement will be available.
If a replacement is unavailable, we may offer a refund or another appropriate resolution.
Used merchandise listed as "Used" is not eligible for exchange unless the merchandise is materially different from its listing description or another remedy is required under applicable law.
Preorders may be subject to special cancellation and return terms stated in the individual product listing.
Manufacturer release dates are estimates and may change.
A manufacturer delay does not automatically constitute grounds for a return or refund if the applicable preorder terms do not provide for cancellation.
Customers should carefully review the preorder terms before placing a preorder.
Certain clearance, sale, special-order, limited-edition, or other specially identified merchandise may have additional return restrictions.
Any special return limitations will be stated in the applicable product listing.
If a product listing states that an item is nonreturnable, that restriction applies unless the product is defective, materially different from its description, or another remedy is required by applicable law.
Customers are responsible for merchandise after successful delivery.
Damage caused by improper handling, installation, modification, storage, operation, accidents, or other customer actions may not qualify for a return or refund.
For model railroad equipment, customers should follow the manufacturer's instructions regarding installation, operation, electrical connections, maintenance, and compatibility.
If an order is canceled before shipment and the cancellation is approved, any applicable refund will generally be issued to the original payment method.
Orders that have already shipped may be subject to the return procedures described in this policy.
Strasburg Train Shop reserves the right to investigate suspected fraudulent, abusive, or excessive return activity.
We may refuse returns or restrict future purchases when we reasonably believe that a customer is attempting to abuse our return policy, including by returning merchandise that was not purchased from us, returning merchandise in a materially different condition, or making fraudulent claims.
This provision does not limit any rights provided to customers under applicable law.
To request a return, please contact:
Please include:
We will review your request and provide further instructions.
If you have questions about this Return & Refund Policy or need assistance with a return, refund, exchange, damaged product, or defective merchandise, please contact us.
Strasburg Train Shop
Email: sales@strasburgtrainshop.com
Website: strasburgtrainshop.store
Please include your order number in communications regarding an existing order so that we can assist you as quickly as possible.
Last Updated: August 12, 2026
Welcome to the new Strasburg Train Shop Online Store! New products added regularly!
